Refund Policy

Solo Monthly is billed at the start of each monthly period. If you request a refund within seven (7) days of the start of a billing period, we will refund that period in full and end your subscription immediately.

After the 7-day window passes, we do not refund the current month. You can cancel to prevent further billing, and you keep access for the remainder of the period you have already paid for.

Solo Annual is billed once at the start of each annual period. If you request a refund within thirty (30) days of the start of a billing period, we will refund a prorated amount for the unused portion of the year and end your subscription immediately. The proration is calculated on a daily basis.

After the 30-day window passes, we do not prorate the remaining year. You can cancel to prevent the next annual charge, and you keep access for the remainder of the year you have already paid for.

Educator Student Spot Packs are one-time purchases. Each student spot is credited to your account spot pool and may be allocated to a group, at which point a learner can use it.

You may request a refund of spot-pack purchases within thirty (30) days of purchase, provided the spots have not been allocated to a group. Once a spot is allocated and activated by a learner, it is considered used and is not refundable.

If you accidentally over-purchased and want to refund unused spots only, contact us and we will process a partial refund for the unused portion.

To request a refund, email us at support@classesflow.com from the address on your account. Include:

• The email address on your ClassesFlow account.
• The transaction or invoice ID (you can find this in your billing page or in the receipt Stripe sent you).
• A one-line reason. We don’t require detail; it just helps us improve the product.

We respond within two business days and process approved refunds to your original payment method within five business days. Depending on your card issuer, funds typically appear within 5–10 business days after that.

We would much rather refund you directly than fight a dispute. If you believe you have been billed in error, please email us first — we will refund any legitimate complaint within the windows described above.

Initiating a chargeback with your card issuer without first contacting us is not your only option, but it is the most costly one for everyone: it freezes our reserve at Stripe, costs us a dispute fee, and typically takes 60–90 days to resolve. We may suspend account access during an active chargeback dispute.

When we collect sales tax or VAT at the time of purchase, refunds include a refund of the tax collected. Stripe reverses the tax credit and updates the tax records we file with the relevant authority. You do not need to do anything to receive the tax portion of the refund.

You can cancel at any time from your billing page without contacting us. Cancellation stops future charges; it does not retroactively refund the current period. If the current period also qualifies for a refund under this policy, email us to request one.

We may update this policy from time to time. The version in effect when you made a particular purchase governs the refund of that purchase — we do not retroactively shorten refund windows.

Questions about a refund or this policy? Email support@classesflow.com.